Support

Our support team assures that your Campus Suite experience is worry free. Live and recorded training, phone support, and intuitive self-guided resources cover everything from the basics to more advanced use. For everyone from non-technical editors to tech-savvy site administrators, we've got the know-how if and when you need help.

User Guide	Recent FAQs
Getting Started Page Editing Navigation and Pages Administration Modules Draft Workflow Digital Assets Video Tutorials Known Issues	Calendar item does not appear to the public. Pasting from Word document renders unexpected results or formatting is different from established web site styles. How do I apply keywords to images? How do I place my own custom graphic at the top of my department pages? Also see: How to add a page image. How do I make text wrap around or adjust alignment in an inserted photo in the page editor? My images are not appearing in Internet Explorer, but they appear to be OK in Firefox. What gives? There are several pages on my site that are not editable because "[someone] is currently editing this page" - This would not be possible because the user has already logged out. What do I do? Do you have more detailed documentation for the blog module? I want to upload a file to a different department folder than the one I'm currently in. In the file browser dialogue, by the time I navigate to the folder I wish to upload the document, the file upload box disappears. How do I connect to my Imagespace drop directory via FTP so I can upload files directly? View More

User Guide

Recent FAQs

Calendar item does not appear to the public.
Pasting from Word document renders unexpected results or formatting is different from established web site styles.
How do I apply keywords to images?
How do I place my own custom graphic at the top of my department pages? Also see: How to add a page image.
How do I make text wrap around or adjust alignment in an inserted photo in the page editor?
My images are not appearing in Internet Explorer, but they appear to be OK in Firefox. What gives?
There are several pages on my site that are not editable because "[someone] is currently editing this page" - This would not be possible because the user has already logged out. What do I do?
Do you have more detailed documentation for the blog module?
I want to upload a file to a different department folder than the one I'm currently in. In the file browser dialogue, by the time I navigate to the folder I wish to upload the document, the file upload box disappears.
How do I connect to my Imagespace drop directory via FTP so I can upload files directly?

Status Monitor

The status monitor allows you to check the status of all Innersync services 24x7x365. We watch our application response times from three different areas in the US, and we are alerted in 5 minutes intervals if performance drops below acceptable levels. Visit and bookmark the status dashboard now.

Follow @innersyncStatus

Training Webcasts

Innersync conducts online training sessions every Thursday starting at 1 pm EST. These sessions are free to licensed users, but you have to pre-register. Space is limited.

Contact Us

Check with a Campus Suite technical specialist on the phone (Administrators only) or our online support form.

Open support ticket
Call 1-866-925-3450 (Administrators only)

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Support

User Guide

Recent FAQs

Getting Started

Page Editing

Navigation and Pages

Administration

Modules

Draft Workflow

Digital Assets

Video Tutorials

Known Issues

Status Monitor

Training Webcasts

Contact Us

Open support ticket

Call 1-866-925-3450 (Administrators only)

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